Frequently Asked Questions about Our Offshore Staffing Services

Answers to Common Questions about software development staffing and Software Development Product Oriented Delivery Teams

What services do you offer?

Our company specializes in providing both software development staffing and software development services to clients. Our software development staffing services include the recruitment and deployment of skilled IT professionals to work on client projects, while our software development teams focus on the creation and development of custom software solutions for clients. Whether you need a team of experienced IT professionals to support your existing team or a custom software solution to meet your specific business needs, our company has the expertise and resources to deliver high-quality results.

How do you select your staff?

At our company, we have a thorough and rigorous process for selecting our staff members to ensure that we are providing the best possible IT solutions to our clients.

First, we use advanced technology and tools such as AI-powered recruitment software and social media platforms to search for and identify potential candidates with the required skills and expertise. We also partner with local universities and technical schools to connect with top graduates and engage them in internships and apprenticeships, providing them with hands-on experience and mentorship.

Once we have identified a pool of qualified candidates, we conduct thorough interviews and assessments to evaluate their technical skills, communication abilities, and cultural fit with the company. We also consider their experience, education, and any additional certifications or qualifications they may have.

Ultimately, we aim to select the best and brightest IT professionals who possess not only the necessary technical skills, but also a strong work ethic, dedication, and commitment to excellence. We believe that by selecting the right staff members, we can provide the best possible staffing solutions and software development services to our clients.

What industries do you serve?

Some examples of industries that we serve include financial services, healthcare, education, retail, and e-commerce. We have provided software development staffing and software development services to a variety of clients in these industries, including banks, hospitals, retail stores, and online retailers. Our product oriented delivery teams have a strong track record of delivering high-quality solutions that meet the unique needs of these industries. We are committed to providing exceptional service and support to all of our clients, no matter what industry they are in.

How do you ensure quality control?

One example of the measures we take to ensure quality control is our project management process. We have a dedicated project manager for each project who is responsible for managing the timeline, budget, and scope of the project. They also ensure that all project deliverables are completed on time and meet the required quality standards.

In addition, we also have a quality assurance team that conducts thorough testing on all software development projects. This includes both manual and if requested also automated testing to ensure that the software is bug-free and meets the clients requirements.

We also have a continuous improvement process in place to regularly review and improve our processes and procedures to ensure that we are always delivering the highest quality products and services to our clients.

How do you handle communication with clients?

One example of how we handle communication with clients is through the use of a project management tool, such as JIRA and Google Spaces. This allows us to keep track of all communication, tasks, and project updates in one central location.

Additionally, we schedule regular check-ins with clients through phone or video conferencing to discuss progress and address any concerns or questions. We also encourage open communication through email and make ourselves available to respond to inquiries in a timely manner.

Overall, our approach to communication with clients is proactive and transparent, ensuring that there are no misunderstandings or delays in the project process.

How do you handle time zone differences?

One example of how we handle time zone differences and ensure effective communication and collaboration is by using project management tools such as JIRA. These tools allow us to set deadlines, assign tasks, and track progress in real-time, regardless of the time zone our team members are in.

Additionally, we hold daily stand-up meetings using video conferencing tools such as Google Meet, where team members can provide updates on their progress and discuss any issues or concerns they may have. This helps to keep everyone on the same page and ensures that everyone is aware of what needs to be done.

Finally, we also have a dedicated team leader who is responsible for coordinating and communicating with clients and team members to ensure that all deadlines are met and that everyone is on the same page. This helps to ensure that we are able to deliver high-quality products and services to our clients, regardless of the time zone differences.

How do you handle confidential information?

At our company, we take the handling and protection of confidential client information very seriously. We have implemented a number of measures to ensure that all client data is kept secure at all times.

First, we have implemented a strict confidentiality policy that all of our employees must adhere to. This policy outlines the importance of protecting client data and the consequences for any breach of confidentiality.

In addition, we have implemented a secure data storage system where all client data is encrypted and only accessible to authorized personnel. We also have strict access controls in place to ensure that only those who need access to the data are able to access it.

We also regularly conduct audits of our data security systems to ensure that they are functioning properly and to identify any potential vulnerabilities.

In the event of a data breach, we have a plan in place to quickly respond and contain the breach to minimize any potential damage. This includes notification of affected clients and working with them to address any concerns or issues that may arise.

Overall, we are committed to protecting client data and upholding the highest standards of confidentiality.

How do you handle disputes or issues that arise during a project?

Our process for resolving disputes or addressing issues that arise during a project involves the following steps:

  1. Identifying the issue: The first step is to identify the issue at hand and determine its impact on the project. This includes understanding the root cause of the issue and the parties involved.
  2. Communication: We believe that effective communication is key to resolving any issue. We encourage open and honest communication between all parties involved in order to fully understand the issue and find a resolution.
  3. Escalation: If the issue cannot be resolved through open communication, it will be escalated to higher management for further investigation and resolution.
  4. Resolution: Once the issue has been fully understood and all parties have been heard, we work to find a resolution that is fair and satisfactory to all parties involved.
  5. Follow-up: We follow up with all parties involved to ensure that the resolution has been implemented and that the issue has been fully resolved. Overall, our goal is to resolve any disputes or issues that arise during a project in a timely and effective manner, while also ensuring that all parties are satisfied with the resolution.

How do you handle employee benefits and support?

One example of the benefits and support that we offer to our employees is our commitment to training and development. We understand that in order to provide the best service to our clients, our employees need to be constantly learning and growing in their skills and knowledge. Thats why we offer a range of training and development opportunities, including in-house workshops and seminars, online courses and certifications, and even opportunities to attend conferences and events.

In addition to this, we also offer our employees a comprehensive health insurance package, which includes coverage for medical emergencies, hospitalization, and other health-related expenses. We believe that by taking care of our employees physical and mental well-being, we can create a more positive and productive work environment.

Overall, our goal is to provide our employees with the support and resources they need to succeed in their roles, and to create a positive and supportive culture where they can grow and thrive.

What IT roles do you offer?

One example of roles that can be offshored with Global BrainForce include IT support specialists, network administrators, and system engineers. In the software development field, potential roles include software developers, project managers, and quality assurance testers. These roles can be filled by highly skilled and qualified professionals within our offshore staffing team, allowing companies to access top talent while minimizing costs. Our product oriented delivery teams are also equipped to handle specialized roles such as data analysts, UX designers, and business analysts, ensuring that our clients have access to a wide range of expertise and resources.

Below are some of the common positions that can be easily outsourced to the Philippines.

See our technical funtions

Can I change the number of staff I have?

Global BrainForce understands that circumstances can change rapidly, so we have developed a fair and flexible engagement model. You can add new team members at any time, as your business grows. Reducing team members is simple, but usually requires 90 days notice if you hire permanent.

Are my staff dedicated to my company?

Your staff member(s) will only work for your business. They are just like one of your local team members. We provide dedicated technical staff that become a part of your company.

What time-zone and hours do my staff work?

You choose the shift schedules for your staff to work, including the holidays they observe, start times and break times. Typically staff work a standard 8-hour day, 5 days a week with two 15-minute breaks and 1 hour for lunch. We comply with all local labor laws and pay additional rates as required.

Here’s how Manila time compares to some other cities around the world:

  • Manila(PHT): 9am Tuesday
  • New York(EST) 9pm Monday
  • Amsterdam(CET) 2am Tuesday
  • Sydney(AEST) 11am Tuesday

Can I give additional benefits to my staff?

Feel free to speak to your HR/account manager regarding the benefits currently included in your monthly fee, or to discuss additional ways to reward your team for a job well done.

If I only want to hire one IT specialist, can you still help?

We have many clients with one IT specialist for a long time.