Carmela

Remote Developer Philippines

An IT professional with more than 7 years of experience in IT industry. Experienced Software QA Analyst for 5 years offering reliable and quality test results through manual testing. Extensive background in quality assurance, manual testing, documentation and process improvements. Experienced IT NOC with 2 years of experienced in monitoring client servers and being a helpdesk.

Hire Carmela
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Skills

HTML/CSS7 years
QA7 years

Education

Bachelor of Science in Information Technology Bicol University 2009 - 2013

Languages

FilipinoNative speaker
EnglishNative speaker

Work experience

SOFTWARE COMPANY

Position: Senior Software Quality Assurance Analyst Start - end date: JUNE 2019 – present

Highlights:

  • Lead operation of the project and handling the team when there is no available PM
  • Review user requirements, functional and design specifications to ensure full understanding of individual deliverables.
  • Submits clarifications/issues/questions/suggestions on the given requirements.
  • Creates test plans, test cases, flowchart and UML. based on the requirements specification documents.
  • Web/Mobile/Application tester – submits issues found in developed applications/systems using the ticketing system/bug tracking tool.
  • Performed mobile application testing using android and iOS device.
  • Execute website test across multiple browsers (IE, Firefox, Safari and Chrome etc.) and mobile devices (Android, iOS).
  • Executed various testing methods such as black/white box, functional, regression and user acceptance testing to validate requirements are met.
  • Isolate, replicate, and report defects and verify defect fixes.
  • Create and submit test and bug reports to the Project manager
  • Collaborates with Project Managers, Development Team and QA team
  • Participates in QA meetings, scrum meetings and project improvement activities and.
  • Lead meetings with the team for project deliverables and functions.
  • Assist/support lead QA on project testing and reporting.
  • Achieve a service-focused culture with emphasis on delivering on-time, high-quality solutions to internal and external customers.
  • Creates user manuals
  • Other responsibilities: Serves as a trainer/mentor for new hires and interns
SOFTWARE COMPANY

Position: Software Quality Assurance Analyst Start - end date: June 2016 - June 2019

Highlights:

  • Review functional and design specifications to ensure full understanding of individual deliverables.
  • Analyze user requirements and procedures and identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
  • Ensure that validated deliverables meet functional and design specifications and requirements.
  • Isolate, replicate, and report defects and verify defect fixes.
  • Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.
  • Participated in standup meetings and other required QA meetings such as test planning, retrospective, QA status and update meetings
  • Performed mobile application testing using android and ios device.
  • Execute website test across multiple browsers (IE, Firefox, Safari and Chrome etc.) and mobile devices (Android, iOS).
  • Creates test plans, test cases, flowchart and UML based on the requirements specification documents.
  • Participates in scrum meetings and project improvement activities.
  • Create test scripts for automated UI testing using Intellij and silk webdriver.
  • Lead meetings with the team for project deliverables and functions.
  • Lead QA for projects and support to other projects
  • Other responsibilities: Serves as a trainer/mentor for new hires and interns.
SOFTWARE COMPANY

Position: IT NOC (NETWORK OPERATION CENTER) Start - end date: February 2014 - March 2014

Highlights:

  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
  • Informing the network, systems and servers’ owner upon detection that it is down or offline.
  • Monitor Greymouse Helpdesk
  • Dealing incident ticket creation, assignment, updating and closure.
  • Work on Auto task and escalate issues as per client procedure.
  • Server Backup Checks
  • Initial troubleshooting for escalated issues.
  • Monitoring different accounts at the same time and taking appropriate actions.
  • Creation, updating, disabling user accounts using active directory
  • Perform server maintenance with the go signal of IT Engineer.
  • Other responsibilities: Serves as a trainer/mentor for new hires and interns.

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